Our 2-Year Kitchen Fitting Guarantee

What does our kitchen fitting guarantee cover?

Our guarantee covers anything that goes wrong because of the way we fitted your kitchen. That includes:

• Units that move, drop or come loose because of how they were fixed
• Wall units pulling away from the wall or the suspension rail
• Worktop joints that open up, and cut-outs or edges that let water in because they weren't sealed properly
• Doors and drawers that won't stay aligned because of how the cabinets were set up
• Plumbing we installed that leaks, such as sink wastes and dishwasher or washing machine connections
• Gas and electrical work carried out by our partner Gas Safe registered engineer and certified electrician as part of your job
• Plastering, tiling and flooring carried out by trades we arranged as part of a renovation

If we find a fault in our work, we fix it at no cost, at a time that suits you.

What isn't covered by the guarantee?

Our guarantee covers workmanship, so a few things fall outside it:

• Faults in the products themselves, such as a cracked door, a faulty hinge or a broken appliance; these are covered by the retailer's or manufacturer's guarantee
• Normal wear and tear, such as worn worktop surfaces or scratched doors
• Accidental damage or misuse, such as standing on worktops or water left pooling around the sink
• Work changed by someone else after we finished, such as a new appliance fitted by another installer
• Movement or settlement of the building, which can affect older homes and tenements over time

If you're not sure whether something is covered, get in touch anyway. We'll take a look and tell you honestly.

How do product guarantees work alongside ours?

Your kitchen is covered by two kinds of guarantee: ours for the fitting, and the manufacturer's or retailer's for the products. This is how they fit together.

Keep your receipts and order confirmations, as most product guarantees need them. If a product fault appears, we'll help you explain to the retailer exactly what's wrong and fit the replacement part when it arrives.

How do you make a guarantee claim?

Making a claim is simple, and there are no forms to fill in.

1. Get in touch by phone on 0141 280 9490, by email at contact@kitchenfitterglasgow.co.uk or on WhatsApp.
2. Send photos of the problem if you can, with a short description of what's happened and when you noticed it.
3. We arrange a visit at a time that suits you, to look at the problem in person.
4. We put it right. If the fault is in our workmanship, we fix it at no cost. If it's a product fault, we explain what's wrong and help you claim from the manufacturer.

Your statutory rights

Our guarantee is in addition to your legal rights, not instead of them. Under the Consumer Rights Act 2015, any service we provide must be carried out with reasonable care and skill, and anything we tell you about the service, in writing or in person, is binding. Our full terms of business set out the guarantee and your rights in detail.

How do you look after a new kitchen?

A little care in the first few weeks and months keeps a new kitchen looking and working as it should. These habits make the biggest difference:

• Wipe up water around the sink and worktop joints rather than leaving it to sit, especially on laminate and wood
• Open the dishwasher after the steam has cleared, because hot steam rising onto the worktop edge above can damage it over time
• Use a trivet or chopping board for hot pans and knives on every worktop material
• Oil solid wood worktops a few times a year, and more often around the sink
• Adjust hinges if a door drops slightly as the cabinets settle; most modern hinges adjust with a screwdriver, and we're happy to show you how
• Check the silicone around the sink and along the back edge once a year, and renew it if it splits