Privacy and Cookie Policy
This policy explains what personal data Kitchen Fitter Glasgow collects, why we collect it, who we share it with, how long we keep it, and your rights. We only collect what we need to quote for and fit your kitchen, and we never sell your data.
Last updated: 10 November 2026
1. Who we are
Kitchen Fitter Glasgow is the trading name of James McCallum, a sole trader based in Johnstone, Renfrewshire. James is the data controller for the personal data described in this policy.
- Address: 723 Ritchie Park, Johnstone PA5 8LE
- Phone: 0141 280 9490
- Email: contact@kitchenfitterglasgow.co.uk
For anything about your data, contact James using the details above.
2. What data we collect
| When | What we collect |
|---|---|
| You ask for a quote (form, phone, WhatsApp or email) | Name, phone number, email, postcode, details of your kitchen and project, and any photos or plans you send |
| We survey and fit your kitchen | Your address, access and parking notes, measurements, photos of the room, your quote and invoice, and payment records |
| You visit our website | Anonymous visit statistics from Cloudflare Web Analytics: pages viewed, the website that sent you, browser and device type, and country. It sets no cookies and doesn't identify you |
| You leave a review | Reviews on Google and other platforms are controlled by those platforms under their own privacy policies |
We don't ask for, and don't need, sensitive personal data such as health information.
3. How we use your data and our lawful basis
| Purpose | Lawful basis under UK GDPR |
|---|---|
| Replying to your enquiry, booking your survey and preparing your quote | Steps taken at your request before entering a contract |
| Carrying out and managing your kitchen job, including arranging partner trades | Performance of a contract |
| Handling guarantee claims and complaints | Performance of a contract, and our legitimate interest in resolving issues |
| Keeping financial and tax records | Legal obligation |
| Asking you for a review after your job | Legitimate interest. You can tell us not to ask |
| Using photos of your finished kitchen on our website or social media | Your consent, which you can withdraw at any time |
| Website visit statistics (Cloudflare Web Analytics, no cookies) | Legitimate interest in knowing which pages help customers, without identifying anyone |
We don't use your data for automated decision-making or profiling, and we won't send you marketing unless you've asked us to.
4. Who we share your data with
We only share what each party needs to do its job.
| Who | Why | What they receive |
|---|---|---|
| Our partner Gas Safe registered engineer and certified electrician | To carry out gas and electrical work on your job | Name, address, phone number, job details |
| Kitchen and materials suppliers (supply-and-fit jobs) | To deliver your kitchen | Name, delivery address, phone number |
| Cloudflare | To host and protect this website, check our quote form for spam (Turnstile) and provide anonymous visit statistics (Web Analytics) | Technical data such as your IP address, and anonymous page-view data |
| Email and form delivery provider | To deliver your enquiry to us | Your enquiry details |
| Meta (WhatsApp) | If you choose to contact us on WhatsApp | Your messages, under WhatsApp's own terms |
| Our accountant and HMRC | Tax and accounting obligations | Invoice and payment records |
We'll also share data if the law requires it. We never sell your data.
International transfers: some of these providers (such as Cloudflare and Meta) may process data outside the UK, including in the United States. Where they do, the transfer is protected by UK adequacy regulations (including the UK Extension to the EU-US Data Privacy Framework) or by approved data transfer agreements.
5. How long we keep your data
| Data | How long |
|---|---|
| Enquiries that don't go ahead | 12 months from our last contact, then deleted |
| Customer job records, quotes, invoices and payments | 6 years after your job is finished, for tax records and to handle guarantee claims |
| Photos of your kitchen on our website | Until you ask us to remove them |
| Website visit statistics | Held by Cloudflare as aggregated statistics that don't identify you |
| WhatsApp and email messages | Kept with your job record, or deleted after 12 months for enquiries that don't go ahead |
6. How we protect your data
Our website uses an encrypted connection (HTTPS), our forms are protected against spam and abuse, and customer records are kept on password-protected devices and accounts that only we can access.
7. Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you
- correct data that's wrong or incomplete
- delete your data where we no longer need it
- restrict how we use your data
- object to us using your data based on legitimate interests, such as review requests
- move data you've given us to another organisation (data portability)
- withdraw consent at any time, for example for photos of your kitchen on our website
To use any of these rights, contact James by phone, email or WhatsApp. It's free, and we'll respond within one month.
8. Cookies
Cookies are small files stored on your device when you visit a website. This website doesn't use analytics, advertising or tracking cookies, so there's no cookie banner for you to accept or decline.
We count visits with Cloudflare Web Analytics, which works without cookies. It doesn't store anything on your device, doesn't build a profile of you and doesn't follow you to other websites. We only see totals, such as how many people viewed a page and which website sent them.
The only cookies this website can set are strictly necessary ones that keep it secure:
| Type | What it does | Set by | How long it lasts | Consent needed? |
|---|---|---|---|---|
| Strictly necessary | Protects this website and our quote form from bots, spam and abuse | Cloudflare, including its Turnstile spam check on the quote form | Short-lived, usually no longer than a day | No. The law allows cookies that are strictly necessary to provide the service you've asked for |
| Analytics | None. Cloudflare Web Analytics doesn't use cookies | |||
| Advertising | None. We don't run advertising cookies or tracking pixels |
You can block or delete cookies in your browser settings at any time. If you block strictly necessary cookies, the spam check on our quote form may not work, so you may need to call or WhatsApp us instead.
9. Complaints
If you're unhappy with how we've handled your data, please contact James first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator:
- Website: ico.org.uk/make-a-complaint
- Helpline: 0303 123 1113
10. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.