Terms of Business

1. Who we are

Kitchen Fitter Glasgow is the trading name of James McCallum, a sole trader based in Johnstone, Renfrewshire.

• Address: 723 Ritchie Park, Johnstone PA5 8LE
• Phone: 0141 280 9490
• Email: contact@kitchenfitterglasgow.co.uk

We aren't VAT registered, so no VAT is charged on our prices.

2. Quotes

• Every fixed quote follows a free home survey. The survey and quote are free, with no obligation to go ahead.
• Your quote lists each task and its price. Prices on our website are a guide; the price in your written quote is the one that applies.
• A quote is valid for 30 days from the date on it.
• A contract is formed when you accept the quote in writing (including by email or WhatsApp) and pay the deposit.

3. Deposit and payment

• A 25% deposit books your start date. For supply-and-fit jobs, the deposit also goes towards ordering your kitchen and materials.
• The balance is due on completion, once we've walked through the finished kitchen with you.
• Payment is by bank transfer or another method agreed in your quote.
• If you've agreed extra work in writing during the job (see section 6), it's added to the balance.

4. Your right to cancel

If you accept our quote at your home or remotely (by phone, email or WhatsApp), you have 14 days from the day the contract is formed to cancel without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• To cancel, tell us clearly by phone, email or WhatsApp, or use the cancellation form that comes with your quote.
• If you cancel within 14 days and no work has started, we refund your deposit in full within 14 days.
• If you've asked us to start within the 14 days and then cancel, you pay for the work carried out up to the point you tell us.
• Made-to-measure items: worktops cut or made to your measurements, and kitchens ordered to your specification, may not be returnable to the supplier. Where the law allows us to charge for them, we'll explain this before we order and ask you to confirm in writing.
• After the 14 days, you can still cancel, but you'll need to pay for work already done and for materials we've ordered that can't be returned or used elsewhere, plus any other reasonable costs we've incurred because of the cancellation.

5. What we need from you

To fit your kitchen on time, we need you to:

• give us access to the property and the kitchen on the agreed days, with water and electricity available
• clear the kitchen of personal belongings before we start
• tell us about anything we couldn't see at the survey, such as known leaks, damp or old electrical work
• for fit-only jobs, have your kitchen delivered before the start date, check it against your order, and tell us about any missing or damaged items
• let us know about parking restrictions or building rules (for example, from your factor) that affect access

6. Changes and hidden problems

• Changes you ask for: if you want to change the job once it's agreed, we'll confirm the change and any extra cost in writing before doing it.
• Hidden problems: removing an old kitchen sometimes uncovers problems that couldn't be seen at the survey, such as rot, damp, unsafe wiring or damaged pipework. We'll stop, show you, and agree the cost of putting it right in writing before carrying on. If something is unsafe or leaking, we'll make it safe first and tell you straight away.
• Asbestos: homes built before 2000 can contain asbestos. If we suspect it, we'll stop work in that area. Testing and removal must be carried out by a licensed specialist and aren't included in our price.

7. Kitchens you supply (fit-only)

• We'll fit your kitchen to the manufacturer's instructions and to a professional standard.
• We're not responsible for faults, defects, missing parts or damage in products you supplied. These are covered by the retailer's or manufacturer's warranty and your rights against the seller.
• If missing or faulty parts stop the job, we'll fit everything we can and agree a return visit with you. Extra visits caused by missing or faulty supplied parts may be charged at the rate stated in your quote.

8. Gas and electrical work

• Gas work is carried out only by a Gas Safe registered engineer, and electrical work only by a certified electrician. We arrange these trusted partner trades as part of your job.
• You'll receive the paperwork for that work, including an electrical certificate to BS 7671 for new electrical work.
• If our engineer or electrician finds an existing installation unsafe, they're required to make it safe and tell you. Any repair needed is quoted separately.

9. Timings and delays

We'll agree a start date and an expected finish date in writing. If we're delayed by something outside our control, such as late or incorrect deliveries, severe weather, illness or hidden problems, we'll tell you as soon as possible and agree new dates with you.

10. Completion

When the job is finished, we'll walk through the kitchen with you and agree any snags. We'll put right any snags caused by our work as quickly as possible, normally on an agreed date soon after completion.

11. Our guarantee

• Every kitchen we fit carries a 2-year written workmanship guarantee from the date of completion.
• It covers faults caused by our workmanship, including work by the partner trades we arrange, and we'll put them right at no cost.
• It doesn't cover: products you supplied (covered by their manufacturer's warranty), normal wear and tear, misuse or accidental damage, work changed by someone else, or movement and settlement of the building.
• To make a claim, contact us with a description and photos if possible. We'll arrange to inspect it.
• Our guarantee is in addition to your statutory rights. Under the Consumer Rights Act 2015, our work must be carried out with reasonable care and skill, and anything we tell you about the service is binding.

12. Our responsibility to you

• We're responsible for loss or damage you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill.
• We aren't responsible for loss that wasn't foreseeable, or for business losses.
• Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

13. Photos of your kitchen

With your permission, we may photograph your finished kitchen for our website and social media. We'll never show your address or house number. You can ask us to remove photos at any time.

14. Complaints

If you're unhappy with anything, please contact James directly by phone, email or WhatsApp. We'll acknowledge your complaint and aim to resolve it, or give you a full response, within 10 working days. If we can't agree, you can take the matter to the sheriff court. Claims of up to £5,000 can use the simple procedure, which is designed for people without a solicitor.

15. Using this website

• The information on this website is a general guide. Prices shown are guide prices; your written quote sets the price for your job.
• The text and photos on this website belong to Kitchen Fitter Glasgow and mustn't be copied without permission.
• Links to other websites are for information only; we're not responsible for their content.

16. The law that applies

These terms are governed by Scots law, and any dispute will be dealt with by the Scottish courts. If you live elsewhere in the UK, you can also bring proceedings in your local courts.

17. Changes to these terms

We may update these terms from time to time. The version on our website when you accept your quote is the one that applies to your job.